Responsibilities:
Manage the department in accordance with established policies, creating a safe, courteous, efficient, professional and flexible service environment at all times. Following the standards and policies of Soho House Mexico City.
Have full knowledge and ability to supervise, correct and teach assigned tasks in the workplace on a daily basis.
Protect property and values from damage, theft and at the same time protect it from any possible situation that could become a legal problem. In addition to ensuring good control that must prevail in the common areas of members and guests, such as: • Public areas • Restaurants and bars • General offices • Pool house, green areas, gardens
Help the house staff, handling any unusual situation related to partners or employees, such as individual disorders, theft, suicide, losses or misplacements, accidents of guests or employees.
Control the entire radio communication system, closed circuit camera system and fire alarm and access control system.
Manage and advise the Accident Prevention Committee (Joint Safety and Hygiene Commission).
Carry out constant tests of security systems and controls, as well as personnel to ensure adequate responses from the same personnel.
Ensure that all security department personnel are trained in: • Security policies and regulations. • Fire prevention and fighting techniques. • First aid. • Emergency procedures. • Adequate preparation of written reports. • Public relations and appropriate local laws.
Establish relationships with government law enforcement authorities and fire department authorities, always maintaining good relationships.
Manage the investigation of reports of all complaints of loss, incidents, injuries, property damage, vandalism and the proper passage of guests from one hotel to another, visitors and proper access through the employee entrance.
Handle all tasks with diplomacy, tact, appropriate discretion and efficiency.
Maintain control of all employees at the time of their arrival or departure through the main employee entrance (Security booth).
Establish with the Maintenance Manager the training plan that must be useful and effective in training courses within the hotel, such as fire prevention and prevention measures at work and safety, and ensure they are implemented and updated periodically.
Ensure that all new employees enroll in fire prevention and firefighting training and procedures most relevant to their position.
Maintain strict control of all incidents with master keys and other mechanically handled keys (e.g. storage keys) in accordance with established house policies and procedures, and immediately report any discrepancies to the General Manager and Director of Finance.
Make sure to track guest satisfaction, ensuring that each member and guest leaves satisfied, resolving issues.
Conduct departmental meetings in your area in order to keep your staff informed about the prevention programs that will be implemented to provide solutions in preventive programs in all areas of the house.
Review all reports made by security officers.
The training of house fire brigades must be coordinated and organized with the Maintenance Manager, and periodically updated with courses and exercises both in the house, in addition to carrying out brigades in the departments and training them in the organization of fire drills each month.
Review member events and in-house restaurants daily, arrivals (PWK) and discuss or report special instructions with appropriate departments.
Arrange and provide special security if necessary during important partner events, guests, partner events, civil arrests, employee layoffs, etc.
Assist the P&D department in monitoring employee activities and provide feedback if necessary to the General Manager and P&D Manager
You must be alert to possible risks to the security of the house, suggest alternatives as the case may be and provide timely follow-up on ratification.
