People
•Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers
•Communicate with all hotel department heads to stay informed of maintenance needs and ensure timely responses to requests
•Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
•Train your team to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
•Recommend or initiate any HR elated actions where needed
Guest Experience
•Understand and respond to customers’ needs and ensure a high level of guest satisfaction
•Carry out a preventive maintenance programme to ensure the hotel is maintained and in service for guests (example: lighting, refrigeration, heating, air-conditioning, water treatment systems, and pools)
Financial
•Help prepare the departmental budget and financial plans financial and operational plans for the hotel
•Monitor budget and control expenses with a focus on energy management, preventive maintenance, and capital planning
- Lead hotel renovations and other projects, negotiate contracts, and ensure timely completion of projects within budget
- 5 years’ international luxury hotel experience in Security and at least 2 years' experience in the same position